terms of service for private commission

1.
GENERAL TERMS

2.
PAYMENT

Currency accepted is either USD or Euro and can be paid through PayPal.
Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

3.
PROCESS & DELIVERY

The time it takes to finish your commission varies 1 week - 1 months depending on factors such as health, the complexity of the commissioned piece, other work, and con seasons.
Once the piece is finished you will receive the full-resolution image. Note that there is no physical product.

4.
REVISIONS

A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

5. COPYRIGHT/ USAGE
POLICY

I, Ludosart, claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

The buyer is allowed to:

Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)
Print the artwork and claim the character(s) as their own, but not the artwork itself.
Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated.
Use the artwork on their Youtube channel and in monetized videos as long as the artwork itself is not the main subject for the earnings.

The following is considered copyright infringement:

Reproducing/using the copyrighted artwork commercially - means making money off it in any way.
Claiming the artwork as your own
Removing my signature from the artwork
Altering the artwork without my consent

I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).

I will do everything I can to make my customers happy!
If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.
I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

7. REFUND / CANCELLATION POLICY

The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

Sketch and/or final sketches that you must accept before I continue the work
Insight and involvement in color plan (depending on the complexity of the commissioned piece)
Full-resolution file (approx. 210 x 297 mm at 300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PNG.